Terms and Conditions
Last updated: 22 October 2026
1. About Us
Face Reading Lab is a trading name of Calonia Ltd, a company registered in England and Wales under company number 08512918.
Our registered address is:
Calonia Ltd
74 College Road
Maidstone
ME15 6SL
United Kingdom
We are not VAT registered.
Email: readings@facereadinglab.com
2. These Terms
These Terms and Conditions apply when you purchase a Premium Face Reading from Face Reading Lab.
Sections 4, 7, 8 and 11 also apply to our free face-reading service.
Our services are intended for adults aged 18 or over.
By purchasing a Premium Face Reading, you agree to these Terms and Conditions.
3. The Premium Face Reading
Our Premium Face Reading is a personalised, AI-generated written interpretation of your facial features, inspired by traditional Chinese Mian Xiang (face reading).
The reading is delivered by email.
The price is £9.99, payable as a one-off purchase.
There is no subscription, no recurring payment and no further charge.
No VAT is charged.
4. Entertainment and Personal Reflection Only
Face reading is a traditional practice, not a science.
Our readings are intended solely for entertainment and personal reflection.
They are not scientific assessments of your personality, abilities, health, relationships or future.
Readings should not be relied upon when making medical, financial, legal, employment or other important decisions.
Because readings are generated using artificial intelligence, they may contain inaccuracies.
5. Ordering and Payment
Payments are processed securely by Stripe.
Your contract with us begins when your payment is confirmed.
We will then send an order confirmation email containing details of your purchase and instructions for obtaining your reading.
Please retain this email for your records.
6. Delivery
After payment, you will be asked to upload a photograph so that we can prepare your Premium Face Reading.
We do not save photographs in our application database. Please see our Privacy Policy for details of how photographs are processed.
Your reading will normally be emailed to you within a few minutes of uploading your photograph.
Delivery times may occasionally be longer because of technical issues or service availability.
If your reading has not arrived within 24 hours, please check your spam or junk folder before contacting us.
You can contact us at readings@facereadinglab.com.
If we are unable to supply your reading, we will refund your payment in full.
7. Your Photograph and Personal Information
Your photograph is used to prepare your face reading.
Our Privacy Policy explains how we collect, process, protect and retain personal information, including photographs and generated readings.
You can read our Privacy Policy at:
https://facereadinglab.com/privacy-policy/
8. Suitable Photographs
Please upload only a photograph of yourself or another adult who has agreed to its use.
Do not upload photographs of children.
For the best results, photographs should show a clearly visible, front-facing face in reasonable lighting.
If a photograph is unsuitable, for example because no face is clearly visible, we may ask you to upload another.
9. Cancellation and Refunds
You can cancel your purchase and receive a full refund at any time before your Premium Face Reading has been emailed to you.
This includes situations where you have paid but have not yet uploaded your photograph.
Once your reading has been successfully emailed, your statutory right to cancel ends where the legal requirements for early digital-content supply have been met.
This does not affect your statutory rights if the digital content is faulty, not supplied or not as described.
Further information is available in our Cancellation and Refund Policy.
10. Your Statutory Rights
Nothing in these Terms and Conditions affects your statutory consumer rights.
Under the Consumer Rights Act 2015, digital content must be:
- As described.
- Fit for purpose.
- Of satisfactory quality.
If your reading is faulty, not supplied or not as described, you may be entitled to a repair or replacement or, where appropriate, a refund.
Please contact us if you experience a problem with your reading.
11. Our Responsibility to You
We are responsible for losses that are a foreseeable result of our breach of these Terms and Conditions or our failure to exercise reasonable care and skill.
We are not responsible for decisions you make based on the content of a face reading.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
12. Complaints
If you have a complaint or concern about our service, please contact us at:
readings@facereadinglab.com
We aim to respond to complaints within five working days.
13. Governing Law
These Terms and Conditions are governed by the law of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.